Shipping & Returns

Shipping

When you place an order, we will estimate shipping charges for you based on the quantity and availability of your items, and the shipping options you choose. Actual freight charges will be calculated and charged when order ships.

When you instruct us to ship and bill using your freight account, you must provide us complete information, including the name of the carrier, your account number, and desired method of shipment (ground, expedited, overnight, etc.).  Failure to provide complete information will delay the processing of your order.

Returns Policy

Returns are only originated with the issuance of an RA number from General Data Company, Inc. ("GDC"). Any product returned to GDC must be unused and complete. If the product has been used and subjected to wear and tear, it may not be returned. Custom labels produced by GDC have a 6 month limit on return, whether or not customer deems label faulty. All manuals and accessories must be in the original shipping carton with all packing materials. All products returned to GDC for credit must meet these conditions before credit is applied. Such returns are subject to a 25% restocking fee. LASER PRINTERS AND SPECIAL ORDERS MAY NOT BE RETURNED TO GDC FOR CREDIT OR REPLACEMENT. Authorized returns are for credit or exchange only. GDC does not offer cash refunds. The RA number must be printed on the label- NOT THE ORIGINAL CARTON. To avoid being charged for a damaged carton, CUSTOMER is advised to pack the original carton inside another box. If all material (including power cords, manuals, disks, packing material, etc.) is not returned, GDC will charge CUSTOMER for missing items or reject the proposed return.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.